FAQ (Frequently Asked Questions)
We accept VISA, MasterCard and American Express credit cards for most orders. For PO orders please contact us.
Taxes on Canadian orders vary by province and by item ordered. As per the most recent tax rate adjustments (April 1st, 2013) please see the rates based per province:
- Canadian residents in ON, NB and NL add 13% HST
- Canadian residents in PEI, add 14% HST
- Canadian residents in NS, add 15% HST
- Canadian residents in QC, add 5% GST and 9.5% PST
- ALL OTHER Canadian provinces add 5% GST
No tax is charged on orders from outside Canada. Taxes will be calculated when you enter your order information. If you are GST/HST exempt, please contact us before you order with your GST/HST exemption number.
To cancel your order, please contact us
You can sign up for an account on the registration page.
You can retrieve your password by clicking on "Forgot your password?" on the log in page
Change your billing your shipping information in your customer profile.
Returns must have a return authorization number within the package. Contact us to obtain a return authorization number. Items returned without a return authorization number will not be refunded. We will only process returns within 30 days of the order date.Please review our return policy to ensure that you qualify for a return.If items are purchased at a discount, they are non-returnable.
Please contact us to obtain a return authorization number. Items returned without a return authorization number will not be refunded. To return your product, you should mail your product to:
3560 Bathurst Street
Please review our return policy to ensure that you qualify for a return.
There are bulk discounts available. Please see our product page if there are any existing discount available. Discounts are subject to change at any time without notice.
If you qualify for a discount, discounts will be applied automatically when you add items to your cart.
The shipping is calculated based on order weight and location by Purolator. There is no fixed shipping cost. Customers may also arrange to have their own shipper pick up their order.
We use Purolator as our preferred shippers. However, this can change based on current prices.
We will ship your order, depending on availability, within 2-4 business days. Time for delivery will depend on your manner of shipment and we are not responsible for any delays that might be caused or circumstances beyond our control. To ensure timely delivery, we urge you to give enough time for shipment to avoid delays.
Security and Privacy
We will only contact you if you have checked the box on your customer account registration to indicate that you wish to keep informed about Baycrest eStore products.